Refund & Returns Policy

Nature of Our Products. Because our products are research-grade materials with strict quality-control and traceability requirements, we cannot accept returns of opened, used, or reconstituted products. This protects the integrity of every item we ship.

What We Cover.

We will issue a refund or replacement if:

• USPS tracking confirms your package was lost in transit
• An item is missing from your order
• You received an incorrect item
• The product arrived visibly damaged

To file a claim, email [info@superiorpeps.com] with your order number and — for damaged or incorrect items — photos of the product and packaging, within 7 days of delivery.

What We Don’t Cover.

• Products that have been opened, reconstituted, or used
• Products damaged by improper storage after delivery
• Packages marked “delivered” by USPS but reported as stolen
• Original shipping charges, except where the error was ours

Order Cancellation. You may cancel an order by emailing [info@superiorpeps.com] before it ships. Once shipped, orders cannot be cancelled or modified. Please review your cart and shipping address carefully before completing checkout.

Refund Processing. Approved refunds are issued to your original payment method. Allow 5–10 business days for the refund to appear on your statement, depending on your bank.

Contact: info@superiorpeps.com