FAQ

Ordering & Eligibility

Who can purchase from Superior Peps?

Our products are sold only to qualified researchers and professionals purchasing for legitimate laboratory research purposes. You must be at least 18 years of age to order.

What are your products used for?

All Superior Peps products are sold strictly for laboratory and research use only. They are not for human or animal consumption, and are not intended to diagnose, treat, cure, or prevent any disease.

Can you advise me on how to use these products?

No. We are a research supply company, and questions regarding the use, dosing, or application of these compounds fall outside our scope. We’re glad to help with anything related to your order, shipping, or product specifications.

Shipping

Where do you ship from, and who is your carrier?

We ship from within the United States via USPS. USPS is reliable, fast, and can deliver to P.O. boxes when needed.

How fast will my order ship?

Orders are processed within 1–3 business days of payment confirmation, excluding weekends and holidays. You’ll receive tracking by email once your order ships.

Do you offer free shipping?

Yes — orders over $50 ship free. Orders under $50 are charged shipping at checkout based on weight and destination.

Do you ship internationally?

We currently ship within the United States only.

Products & Storage

Do your products come ready to use?

No. Our peptides are supplied in lyophilized (freeze-dried) powder form and require reconstitution with a suitable diluent, such as bacteriostatic water, prior to research use. Bacteriostatic water and other supplies are sold separately.

How should I store my products?

Lyophilized peptides are stable at room temperature during standard shipping and should be stored according to the instructions on each product page for longer-term holding. Once reconstituted, peptides should be refrigerated and used within the timeframe appropriate for that compound. Proper storage after delivery is the responsibility of the researcher.

Why does my vial look different than expected?

Lyophilized peptides naturally vary in appearance — color, texture, and fill level differ based on the compound’s amino acid structure, molecular weight, and the lyophilization process. These variations do not indicate a purity issue.

Are your products tested?

Our products are tested for purity and identity by an independent U.S. laboratory.

Payment & Support

What payment methods do you accept?

Accepted payment methods are shown at checkout. Available options may change based on processor requirements.

How do I get help with my order?

Email us at [info@superiorpeps.com] with your order number and we’ll get back to you promptly. As a veteran-owned business, responsive and straightforward support is something we take seriously.

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